Bibliographic citations
Carocancha, P., Fernandez, D. (2024). Propuesta de mejora para reducir el porcentaje de pedidos entregados fuera del plazo en el proceso de distribución de medicamentos mediante la implementación de herramientas Lean Logistic, Teoría de Colas y SLP en una empresa del sector farmacéutico [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683883
Carocancha, P., Fernandez, D. Propuesta de mejora para reducir el porcentaje de pedidos entregados fuera del plazo en el proceso de distribución de medicamentos mediante la implementación de herramientas Lean Logistic, Teoría de Colas y SLP en una empresa del sector farmacéutico [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683883
@misc{renati/1053485,
title = "Propuesta de mejora para reducir el porcentaje de pedidos entregados fuera del plazo en el proceso de distribución de medicamentos mediante la implementación de herramientas Lean Logistic, Teoría de Colas y SLP en una empresa del sector farmacéutico",
author = "Fernandez Delgado, Denisse Fiorella",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The logistics sector has been adapting various modes of transportation to meet the increasingly demanding requirements of customers. In recent years, Peru has seen the arrival of new business proposals and foreign investment, prompting the national market to seek tools that enhance efficiency and effectiveness in their processes. Despite this awareness, the lack of prior study before implementation has led to limited success, resulting in losses and even the closure of small and medium-sized enterprises (SMEs). For this reason, the present study focuses on evaluating the processes of a local company whose distribution methods do not align with its business needs. The aim is to implement validated tools, which, combined with SLP methodology, Lean Logistics, 5S, Visual Management, and Queueing Theory, will have a significant impact on improving process times and, consequently, profitability. The design employed is based on the PDCA cycle, which has proven effective for process improvement and sustainability. At the conclusion of the study, supported by simulation tools, an average minimum reduction of 30% in process time was achieved with each tool used. This reduction in service time directly impacts the occurrence of failures, which were reduced by 86.21%, ultimately leading to a reduction of accumulated penalties over six months amounting to S/. 34,161.99.
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