Citas bibligráficas
Zarate, D., Chavez, M. (2025). Mejoras en la gestión de la seguridad de la óptica Vista Óptima [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683877
Zarate, D., Chavez, M. Mejoras en la gestión de la seguridad de la óptica Vista Óptima [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683877
@misc{renati/1053472,
title = "Mejoras en la gestión de la seguridad de la óptica Vista Óptima",
author = "Chavez Alarcon, Maria Rosa",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The present study aims to analyze the problems in security management at the D & E Grupo Visión optician's shop. The main problem lies in the company's vulnerability to frequent theft, which has caused significant economic losses and a perception of insecurity among customers, affecting the liquidity and sustainability of the business. The methodology used was a literature review and included a qualitative analysis based on semi-structured interviews with key personnel and direct observation of operational processes. Weaknesses were identified such as the absence of protocols and training, lack of security systems, undefined procedures and lack of a contingency plan. The findings reveal that the perception of insecurity is aggravated by the location of the optician's shop in a district with high crime rates. In conclusion, it was proposed to implement a comprehensive security system to mitigate the risks of theft, contribute to restoring customer confidence and ensure the long-term sustainability of the optician's shop.
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