Citas bibligráficas
Contreras, H., (2024). Diseño e implementación del proceso de gestión del riesgo en Gica Ingenieros para el cumplimiento del requisito 6.1 ISO 9001:2015 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/22230
Contreras, H., Diseño e implementación del proceso de gestión del riesgo en Gica Ingenieros para el cumplimiento del requisito 6.1 ISO 9001:2015 []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/22230
@mastersthesis{renati/1049050,
title = "Diseño e implementación del proceso de gestión del riesgo en Gica Ingenieros para el cumplimiento del requisito 6.1 ISO 9001:2015",
author = "Contreras Rodríguez, Henry Manuel",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
The implementation of the risk management process has been established under the guidelines of ISO 31000:2018 Risk Management and ISO 19011:2018 Guidelines for the audit of management systems, for compliance with requirement 6.1 Actions to address risks and opportunities of ISO 9001:2015 Quality Management System in the process of Marketing and Sales of the Company Gica Ingenieros. The research was based on the methodology of implementation of the risk management process under the 24 steps with adequate structure and synergy, these are: (1) Stakeholder identification, (2) Scope statement, (3) Process map, (4) Act of commitment, (5) Risk policy statement, (6) Development of role, responsibility and authority matrix, (7) Risks and opportunities, (8) Risk process objectives. (9) Correspondence matrix, (10) Risk Procedure, (11) Partner Profile, (12) Operational Planning, (13) Initial Diagnosis, (14) Risk Identification, (15) Risk Analysis, (16) Risk Assessment, (17) Risk Treatment, (18) Establish Action Targets, (19) Action Planning, (20) Accountability Delivery, (21) Conduct Audits, (22) Management review, (23) Corrective actions, (24) Process improvement. In addition, these 24 steps are aligned to the Deming cycle of Planning, Doing, Verifying and Acting, allowing the process to be implemented based on documented information and in compliance with the 6.1 requirements of the ISO 9001:2015 Quality Management System. The risk management process was considered as a sample, where one risk inherent in the High Level is identified, qualitatively analyzed, quantitatively evaluated, treated with the implementation of the 7-step methodology, and control is evaluated, resulting in the risk having decreased in frequency, with a residual risk remaining at the Medium Level. Compliance with the requirements 6.1 of ISO 9001:2015 was initially at 28%, after the design and implementation of the risk management process and its application in the marketing and sales process, this compliance increased to 92%.
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