Citas bibligráficas
Fune, A., Llaure, S. (2024). “Aplicación de la metodología Lean Six Sigma para mejorar el proceso de gestión de pagos en la empresa Quavii, 2023” [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/22722
Fune, A., Llaure, S. “Aplicación de la metodología Lean Six Sigma para mejorar el proceso de gestión de pagos en la empresa Quavii, 2023” []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/22722
@misc{renati/1048777,
title = "“Aplicación de la metodología Lean Six Sigma para mejorar el proceso de gestión de pagos en la empresa Quavii, 2023”",
author = "Llaure Vasquez, Silvia Stefany",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
This research arises from the observation that Quavii's supplier payment management process has been affected due to the number of observations regarding the processing of its payment documents, which leads to reprocesses in administrative activities, cost overruns due to late payments, non-compliance with activities and the possibility of fines or lawsuits. Therefore, the objective of this research project is to apply the Lean Six Sigma methodology to improve Quavii's payment management process and thus identify the root cause, establish measurable variables, analyze the operability of each of the areas involved and define new strategies to optimize its efficiency. For this purpose, the techniques and tools offered by the Lean Six Sigma methodology were applied within a framework known as DMAIC (Define, Measure, Analyze, Improve and Control). These include the project charter, the house of quality, SIPOC diagram, analytical process diagram, flow chart, SMED method, diagnostic and contrast audits, hypothesis testing, control charts, among other tools. As a result of these improvements, a 35 % reduction in the supplier payment management process time was obtained, the percentage of untimely invoices was reduced by 7,9 % and the percentage of invoices observed by 4,53 %. With this, the hypothesis was contrasted, obtaining significances of 0,0025 % and 0,003 %, respectively. Then, the implementation was evaluated economically, obtaining an NPV of S/50 167,13, an IRR of 148,77 %, an IRR of 0,67 years and a B/C of S/2,14; concluding that the application of the Lean Six Sigma methodology is economically viable.
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