Bibliographic citations
Gonzáles, J., (2023). Gestión administrativa y calidad de servicio de la oficina de la administración local del Agua Huari, año 2020 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/20706
Gonzáles, J., Gestión administrativa y calidad de servicio de la oficina de la administración local del Agua Huari, año 2020 []. PE: Universidad Nacional de Trujillo; 2023. https://hdl.handle.net/20.500.14414/20706
@mastersthesis{renati/1046312,
title = "Gestión administrativa y calidad de servicio de la oficina de la administración local del Agua Huari, año 2020",
author = "Gonzáles Sipirán, José Roberto",
publisher = "Universidad Nacional de Trujillo",
year = "2023"
}
The present research work, thesis entitled "Administrative management and service quality of the Huari Local Water Administration office, year 2020", whose study problem was: How does administrative management influence quality? of service of the Huari Local Water Administration office, year 2020?; posing as a general objective: Determine how the Administrative Management influences the quality of service of the Office of the Local Administration of Huari Water, year 2020; To respond to the problem posed, the general hypothesis was: Administrative management significantly influences the quality of service of the Huari Local Water Administration office, year 2020. The research is of an applied type descriptive, cross-sectional or transactional, since the data is collected in a single moment, in a single time. Its purpose is to describe variables and analyze their incidence and interrelation at a given moment. It has a quantitative approach, descriptive level - correlational since it is going to describe the characteristics by which the variables are going to be measured; and, because it seeks to describe the relationship level of both study variables. The reliability of the instruments was determined using Cronbach's Alpha, which was developed using the IBM Statistics 25 Software. Regarding the conclusion of the relationship between variables, we point out: In the present study, it was concluded that administrative management significantly influences the quality of service of the Huari Local Administration and Water Office, year 2020, because the statistic for the hypothesis test is 0.001, with a probability less than 5% of the level of significance for this investigation.
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