Bibliographic citations
Hernández, M., (2024). Optimización del despacho para reducir rechazos en reparto de productos en la empresa Distribuidora Comercial Álvarez Bohl SRL, Chimbote 2019 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/21791
Hernández, M., Optimización del despacho para reducir rechazos en reparto de productos en la empresa Distribuidora Comercial Álvarez Bohl SRL, Chimbote 2019 []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/21791
@misc{renati/1044823,
title = "Optimización del despacho para reducir rechazos en reparto de productos en la empresa Distribuidora Comercial Álvarez Bohl SRL, Chimbote 2019",
author = "Hernández Mendo, Miguel Anthony",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
The main objective of this research work was to implement optimization in product dispatch and demonstrate that optimizing the dispatch process would reduce rejections in product distribution at Distribuidora Comercial Álvarez Bohl SRL, Chimbote 2019. One of the specific objectives was to perform an AS-IS diagnosis of the company, thereby understanding the organizational structure, strategic objectives of the Chimbote headquarters, and, through process mapping, identifying the macro processes within the company. This allowed us to gain insights into the operational product dispatch process, which was the area where optimization was applied. An economic analysis of the area was conducted, considering historical monthly sales along with their respective rejection percentages. Using the seven-step improvement methodology and management tools such as the SIPOC matrix, cause-selection matrix, Pareto charts, and cause-and-effect analysis, we identified that the major problem was time constraints in transportation. As a solution to this problem, we implemented the use of Vehicle Routing Problem (VRP) to simplify and enhance delivery routes. Additionally, a preventive maintenance methodology was put in place to avoid unforeseen disruptions in the dispatch process. In conclusion, it was demonstrated that optimizing the product dispatch process reduced the rejection rate in the distribution area at Distribuidora Comercial Álvarez Bohl SRL, Chimbote 2018. This result was achieved through a methodological approach that encompassed an AS-IS diagnosis, root cause analysis (RCA), the creation and execution of a process improvement plan, and subsequent results analysis.
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