Citas bibligráficas
Alva, K., (2024). Sistema de Gestión de Calidad para mejorar la productividad en Delicias y Sabores del Perú E.I.R.L [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/22218
Alva, K., Sistema de Gestión de Calidad para mejorar la productividad en Delicias y Sabores del Perú E.I.R.L []. PE: Universidad Nacional de Trujillo; 2024. https://hdl.handle.net/20.500.14414/22218
@mastersthesis{renati/1043715,
title = "Sistema de Gestión de Calidad para mejorar la productividad en Delicias y Sabores del Perú E.I.R.L",
author = "Alva De La Cruz, Katherine Jhovana",
publisher = "Universidad Nacional de Trujillo",
year = "2024"
}
The purpose of this research was to determine the impact of the implementation of an ISO 9001: 2015 quality management system on the productivity of the Delicias y Sabores del Perú EIRL Company. The research was applied, quantitative, with a pre-experimental design. The sample consisted of 2018 productivity indicators (pretest) and productivity indicators July - December 2019 (posttest). The results allow us to conclude: 1) Regarding the productivity of personnel found in 2018, it was 51.9 kg / (man-hour), the productivity of raw material was 0.2 kg of pulp per kg of fruit., Productivity Global was 1.3 USD obtained / USD invested. A quality management system based on ISO 9001: 2015 was implemented to maximize productivity. It focused on managing the quality of suppliers, empowering them and supervising the quality of the process, achieving quality from the origin of raw materials to the final product. This influenced productivity because it reduced the investment costs of fixed assets, transferring them to the suppliers, which were empowered. The main activity of the company was the quality assurance plan, from the beginning. Regarding personnel productivity after the implementation of the ISO 9001: 2015 system at the end of 2019, it was at 56.3 kg / (man-hour), the productivity of raw material remained at 0.2 kg of pulp per kg of fruit, the global productivity was 1.7 USD obtained / USD invested. Regarding the general objective, the impact on productivity increased by 4.32 kg / h, the productivity of raw material increased by 0.06 kg of pulp / g of raw material, the productivity of resources used increased by 0.41 USD obtained by 1 USD invested. The implementation of the management system required an investment of S /. 204 914 and produced a profit increase of S /. 1 924 089.38.
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