Citas bibligráficas
Ramos, E., (2021). Gestión administrativa y calidad de servicio de los servidores públicos de la Municipalidad distrital de Carmen alto-Ayacucho [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/6031
Ramos, E., Gestión administrativa y calidad de servicio de los servidores públicos de la Municipalidad distrital de Carmen alto-Ayacucho []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2021. https://repositorio.une.edu.pe/handle/20.500.14039/6031
@mastersthesis{renati/1024692,
title = "Gestión administrativa y calidad de servicio de los servidores públicos de la Municipalidad distrital de Carmen alto-Ayacucho",
author = "Ramos Huaccachi, Etson",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2021"
}
The objective of this research was to: Determine the relationship between the Administrative Management and the Quality of Service of the Public Servers of the District Municipality of Carmen Alto-Ayacucho. The research carried out has a methodological approach that responds to the quantitative gaze, applied type, with a non- experimental – transversal – correlate design with two variables. The population under study was made up of all the workers appointed and hired from the district municipality of Carmen Alto Ayacucho, which make a total of 65. The survey was used as a data collection technique for the administrative management and Quality of Service variables of Public Servers; the questionnaire for both variables was used as an instrument. The instruments were subjected to the validity of content through the trial of three experts with an applicable result and the reliability value was with the Cronbach Alpha test with coefficients of 0.973 for the administrative management questionnaire and 0.783 for the quality of service questionnaire, indicating very high reliability. The results of the research indicated that: There was a significant relationship between administrative management and quality of service in the workers of the municipality of Carmen alto-Ayacucho.
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