Citas bibligráficas
Arana, D., (2022). La calidad de la atención al usuario y los procesos de las referencias en el Hospital Nacional Hipólito Unanue Periodo 2020 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10442
Arana, D., La calidad de la atención al usuario y los procesos de las referencias en el Hospital Nacional Hipólito Unanue Periodo 2020 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2022. https://repositorio.une.edu.pe/handle/20.500.14039/10442
@mastersthesis{renati/1023678,
title = "La calidad de la atención al usuario y los procesos de las referencias en el Hospital Nacional Hipólito Unanue Periodo 2020",
author = "Arana Suazo, Deissy Raquel",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2022"
}
The central objective of this research work is to determine the relationship that exists between the quality of user care and the referral processes at the Hipólito Unanue National Hospital Period 2020. Due to the nature of the study, it had a quantitative approach, it was of a substantive or basic type, with a descriptive correlational design and hypothetical deductive method. The study sample consisted of 80 users. The technique used was the survey, the instruments that allowed collecting the respective information were: Questionnaire on quality of customer service and questionnaire on referral processes. The conclusions reached are the following: There is a significant relationship between the quality of user care and the referral processes, at a total level and by dimensions: outpatient consultation, diagnostic support and emergencies, in the Hospital. National Hipólito Unanue Period 2020.
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