Bibliographic citations
Cardenas, C., (2023). Gestión de calidad del servicio de la Biblioteca Central y la satisfacción de los usuarios en la Universidad Nacional de Educación Enrique Guzmán y Valle [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/502
Cardenas, C., Gestión de calidad del servicio de la Biblioteca Central y la satisfacción de los usuarios en la Universidad Nacional de Educación Enrique Guzmán y Valle []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2023. https://repositorio.une.edu.pe/handle/20.500.14039/502
@mastersthesis{renati/1023317,
title = "Gestión de calidad del servicio de la Biblioteca Central y la satisfacción de los usuarios en la Universidad Nacional de Educación Enrique Guzmán y Valle",
author = "Cardenas Salvatierra, Cynthia Yanina",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2023"
}
The objective of this research work was to determine the existing correlation between service quality management in the Central Library and user approval at the National University of Education "Enrique Guzmán y Valle". This study is based on the non-exploratory and cross-association plan used. The population is composed only of students enrolled for the academic year 2020-II, and a sample of 90 students obtained from a defined sample of 15 students from each staff, while reviewed using a Likert-type survey, showed a critical association between the two sexes. Quality management in the management and customer compliance of the Central Library of UNEEGyV. (p < 0.05, Spearman's Rho coincidence = 0.871** is an exceptionally high coincidence); that is, there is a critical association between the framework of the Central Library and the compliance of the clients of the Central Library of UNEEyV. (p < 0.05, Spearman's Rho coincidence = 0.743** is an exceptionally strong correlation); There is a critical connection between the focal library's current bibliographic legacy and the UNEEyV Central Library's customer compliance. (p < 0.05, Spearman's Rho coincidence = 0.860** is an exceptionally strong correlation); There is a critical connection between the central library's virtual bibliographic collection and the UNE “Enrique Guzmán y Valle” Central Library's user compliance. 0.05, Spearman's Rho association = 0.851** is an extremely high strong correlation). I suggest continuing with training for customers in library administration.
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