Citas bibligráficas
Mandujano, S., (2023). Cultura organizacional y calidad de servicio educativo en la Institución Educativa Antenor Orrego Espinoza. UGEL 05 San Juan de Lurigancho [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10632
Mandujano, S., Cultura organizacional y calidad de servicio educativo en la Institución Educativa Antenor Orrego Espinoza. UGEL 05 San Juan de Lurigancho []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2023. https://repositorio.une.edu.pe/handle/20.500.14039/10632
@mastersthesis{renati/1022922,
title = "Cultura organizacional y calidad de servicio educativo en la Institución Educativa Antenor Orrego Espinoza. UGEL 05 San Juan de Lurigancho",
author = "Mandujano Torres, Sonia Guadalupe",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2023"
}
The objective of this research work is called: Organizational culture and quality of educational service at the Antenor Orrego Espinoza Educational Institution. UGEL 05 San Juan de Lurigancho; It was carried out within the framework of master's studies at the Graduate School of the Enrique Guzmán y Valle National University of Education. The focus of the study is quantitative, a substantive or basic type of research, with a descriptive correlational design and a hypothetical-deductive method. The sample consisted of 38 teachers from the aforementioned institution. The technique used to collect the respective information was the survey and the organizational culture questionnaire and the service quality questionnaire were used as instruments. Previously, before applying the instruments, the respective level of reliability was validated and established. The conclusions reached are the following: There is a significant relationship between the organizational culture and the quality of the service, at a total level and by the dimensions: tangibility, reliability, responsiveness, security and empathy, in the Antenor Educational Institution. Orrego Espinoza. UGEL 05 San Juan de Lurigancho.
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