Citas bibligráficas
Lopez, F., (2024). Cultura organizacional y calidad de servicio en la Institución Educativa Jorge Basadre. Provincia Anta. Cusco. [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/11060
Lopez, F., Cultura organizacional y calidad de servicio en la Institución Educativa Jorge Basadre. Provincia Anta. Cusco. []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/11060
@mastersthesis{renati/1022846,
title = "Cultura organizacional y calidad de servicio en la Institución Educativa Jorge Basadre. Provincia Anta. Cusco.",
author = "Lopez Mamani, Francisco",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2024"
}
The objective of this research work: Organizational culture and quality of service in the Jorge Basadre Educational Institution. Anta Province. Cusco, a quantitative approach was used, specifically of a substantive or basic type of research, descriptive-correlational design and hypothetical deductive method. The sample was selected with the non-probabilistic and intentional sampling method, with 18 teachers. The survey and the “Organizational Culture Questionnaire” and the “Service Quality Questionnaire” as instruments were used. The data collected were analyzed through the SPSS program in its most recent version. The conclusions obtained indicate that there is a relationship between organizational culture and quality of service, both as a whole and in the individual dimensions, in the “Jorge Basadre Educational Institution. Anta Province. Cusco”
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