Citas bibligráficas
Gutierrez, C., (2022). Gestión por proceso y satisfacción de los usuarios en la Zona Registral N° IX SUNARP de la Oficina Registral La Molina – Sede Lima, Año 2020 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/11120
Gutierrez, C., Gestión por proceso y satisfacción de los usuarios en la Zona Registral N° IX SUNARP de la Oficina Registral La Molina – Sede Lima, Año 2020 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2022. https://repositorio.une.edu.pe/handle/20.500.14039/11120
@mastersthesis{renati/1022764,
title = "Gestión por proceso y satisfacción de los usuarios en la Zona Registral N° IX SUNARP de la Oficina Registral La Molina – Sede Lima, Año 2020",
author = "Gutierrez Ramirez, Cecilia",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2022"
}
The objective of this research work was to establish the framework for postgraduate studies at the Enrique Guzmán y Valle University of Education, called: Process management and user satisfaction in Registry Zone No. IX SUNARP of the La Molina Registry Office - Lima Headquarters, Year 2020. Due to the nature of the study, it had a quantitative approach, it was of a substantive or basic type, with a descriptive correlational design and a hypothetical deductive method. The study sample was made up of 20 workers from the aforementioned institution. The technique used to collect the respective information was the survey, the instruments were: Questionnaire on process management and questionnaire on user satisfaction. The conclusions reached are the following: There is a significant relationship between management by process, at a total level and by the dimensions: planning, execution, verification and intervention, and user satisfaction in Registry Zone No. IX SUNARP of the Registry Office La Molina - Lima Headquarters, Year 2020.
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