Bibliographic citations
Huarcaya, I., (2023). Cultura organizacional y calidad de servicio educativo en la Institución Educativa Emblemática Rosa de Santa María. UGEL 03 Cercado [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10742
Huarcaya, I., Cultura organizacional y calidad de servicio educativo en la Institución Educativa Emblemática Rosa de Santa María. UGEL 03 Cercado []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2023. https://repositorio.une.edu.pe/handle/20.500.14039/10742
@mastersthesis{renati/1022440,
title = "Cultura organizacional y calidad de servicio educativo en la Institución Educativa Emblemática Rosa de Santa María. UGEL 03 Cercado",
author = "Huarcaya Paravicino, Isabel Eva",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2023"
}
The objective of this research work was to establish a correlation between the quality of the educational service and the organizational culture at the Rosa de Santa María Emblematic Educational Institution, UGEL 03. The research was carried out under a quantitative approach, of a substantive or basic type, with a descriptive-correlational design and a hypothetical-deductive method. The sample group consisted of 32 teachers from the institution, chosen through non-probabilistic and intentional sampling. The survey and questionnaire on organizational culture and a questionnaire on the quality of the educational service were used as instruments. The statistical data collected were processed using the latest version of the SPSS program. The findings of this study are as follows: There is a significant correlation between organizational culture and the quality of the educational service, both in general and by dimensions: tangibility, reliability, responsiveness, security and empathy, at the Rosa de Santa María Emblematic Educational Institution. UGEL 03 Cercado.
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