Citas bibligráficas
Manayay, J., (2024). Gestión Educativa y Calidad de Servicio en la Institución Educativa Mario Vargas Llosa, Amazonas - Período 2019 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10637
Manayay, J., Gestión Educativa y Calidad de Servicio en la Institución Educativa Mario Vargas Llosa, Amazonas - Período 2019 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/10637
@mastersthesis{renati/1022148,
title = "Gestión Educativa y Calidad de Servicio en la Institución Educativa Mario Vargas Llosa, Amazonas - Período 2019",
author = "Manayay Carlos, Jose Enrique",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2024"
}
The objective of this research work is to reveal the relationship between educational management and the quality of service in the workers of the Mario Vargas Llosa school, Amazon region, Peru. Regarding the methodology: non-experimental type with a descriptive correlational design with a quantitative approach. The sample size was determined with the non-probabilistic method and is made up of 45 workers to whom the instruments validated by expert judgment and reliable through the Cronbach's alpha with scores of 0.85 and 0.86. The results showed that more than 60% of workers demonstrate a medium level in the quality of service they provide and a high correlation of 0.86. To test our hypotheses, the non-parametric Chi square formula was used, working at a 95% confidence level and 5% significance. Concluding with statistical evidence that there is a significant relationship between the variables studied.
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