Bibliographic citations
Sanchez, C., (2023). Cultura organizacional y calidad de servicio en la Institución Educativa N° 7102 San Francisco de Asis. Pachacamac. UGEL 01. San Juan de Miraflores [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10826
Sanchez, C., Cultura organizacional y calidad de servicio en la Institución Educativa N° 7102 San Francisco de Asis. Pachacamac. UGEL 01. San Juan de Miraflores []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2023. https://repositorio.une.edu.pe/handle/20.500.14039/10826
@mastersthesis{renati/1021702,
title = "Cultura organizacional y calidad de servicio en la Institución Educativa N° 7102 San Francisco de Asis. Pachacamac. UGEL 01. San Juan de Miraflores",
author = "Sanchez Farje, Carmendina",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2023"
}
The objective of this research work was to locate all the relationships that exist in the quality and organizational culture of service in the Educational Institution N° 7102 San Francisco de Asís, located in Pachacamac, UGEL 01, San Juan de Miraflores. In which the approach was developed quantitatively, having a descriptive correlational design and a hypothetical-deductive method. The sample included 32 teachers from the institution. Surveys with questionnaires on organizational culture and service quality were used, which were validated and considered reliable. The results were analyzed using Spearman's non-parametric correlation (rho), confirming that there is a significant relationship between organizational culture and service quality, both in general and in the dimensions of tangibility, reliability, responsiveness, security and empathy.
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