Citas bibligráficas
Lapiz, R., (2021). La motivación del personal y La calidad de servicio a los usuarios en la Ugel del Datem del Marañón – 2017 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/5983
Lapiz, R., La motivación del personal y La calidad de servicio a los usuarios en la Ugel del Datem del Marañón – 2017 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2021. https://repositorio.une.edu.pe/handle/20.500.14039/5983
@mastersthesis{renati/1021634,
title = "La motivación del personal y La calidad de servicio a los usuarios en la Ugel del Datem del Marañón – 2017",
author = "Lapiz Valderrama, Rosa",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2021"
}
The present thesis titled: "The motivation of the personnel and the quality of service to the users in the Ugel of Datem del Marañón", the year 2017 that has the purpose of establishing the relation between the motivation of the personnel as variable 1 and quality of service to users as variable 2. The investigation is divided into four chapters: Chapter I discusses the approach of the problem with the determination and formulation, continues with the approach of the objectives and the importance of research. In Chapter II the Theoretical Framework is developed on the researched topic, beginning with the national and international antecedents of the problem, the theoretical bases on the motivation variable of the personnel and the quality of service to the users, concluding with the basic terms. Chapter III presents the hypotheses, variables and their respective operationalization. In Chapter IV, the Research Methodology is developed, presenting the level, type and method of the research, developing the methodological design, the population and sample of the research, techniques and instruments for gathering information. In Chapter V the fieldwork is developed with the application of the data collection instrument and the presentation and analysis of results is made, with the hiring of hypotheses, in which part it is shown that the variable 1 work stress see if meets the proposed hypothesis and is related to the variable quality of service to users in the Ugel del Datem del Marañón.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons