Bibliographic citations
Ruiz, M., (2021). La gestión del conocimiento informático y su impacto en la satisfacción de los usuarios de la sede central del Instituto Peruano del Deporte, 2019 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/5734
Ruiz, M., La gestión del conocimiento informático y su impacto en la satisfacción de los usuarios de la sede central del Instituto Peruano del Deporte, 2019 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2021. https://repositorio.une.edu.pe/handle/20.500.14039/5734
@mastersthesis{renati/1019543,
title = "La gestión del conocimiento informático y su impacto en la satisfacción de los usuarios de la sede central del Instituto Peruano del Deporte, 2019",
author = "Ruiz Adarmes, Miguel Angel",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2021"
}
The objective of the research was to determine statistically how the management of computer knowledge impacts on the satisfaction of the users at the Headquarters of the Peruvian Institute of Sports for the year 2019. Two questionnaires were used, based on the Likert scale, one for expectations and the other for perceptions. In each of these questionnaires, 17 items were used for the variable Computer Knowledge Management and 18 items for the variable User Satisfaction. The instrument designed for expectations obtained a Cronbach's Alpha of 0.985; while the one designed for perceptions obtained a Cronbach's Alpha of 0.978. For expectations, the general hypothesis test yielded a Spearman correlation coefficient of 0.867 with a level of significance that allowed accepting the general alternative hypothesis; while, for perceptions, the general hypothesis test yielded a Spearman correlation coefficient of 0.877 with a level of significance that also allowed accepting the general alternative hypothesis. Therefore, it was determined that there is a positive linear correlation between the variables in such a way that the management of computer knowledge has a significant impact, and in the same sense, on the satisfaction of the users of the Peruvian Institute of Sports for the year 2019.
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