Citas bibligráficas
Sandoval, D., (2024). Propuesta de mejora para incrementar el Fill Rate de Marketplace de la empresa cervecera peruana mediante la automatización de procesos, implementación de tecnología y gestión del cambio organizacional [Universidad del Pacífico]. https://hdl.handle.net/11354/4638
Sandoval, D., Propuesta de mejora para incrementar el Fill Rate de Marketplace de la empresa cervecera peruana mediante la automatización de procesos, implementación de tecnología y gestión del cambio organizacional []. PE: Universidad del Pacífico; 2024. https://hdl.handle.net/11354/4638
@misc{renati/1019332,
title = "Propuesta de mejora para incrementar el Fill Rate de Marketplace de la empresa cervecera peruana mediante la automatización de procesos, implementación de tecnología y gestión del cambio organizacional",
author = "Sandoval Díaz, Denisse Paulette",
publisher = "Universidad del Pacífico",
year = "2024"
}
This paper proposes a solution to increase the value of the Fill Rate indicator of suppliers in the Marketplace area of a Peruvian brewing company. The indicator measures the level of attention of suppliers in terms of order delivery time and correct quantities of goods delivered. After the analysis of the order supply and distribution process, it was identified that the Fill Rate indicator is below the goal established by the company, the current value is 79.4% while the target value is 90% per month. To improve the current situation, an AS IS analysis of the process, internal and external analysis of the company and Marketplace area was performed. Once the problem was identified, the causes and effects were identified, and thanks to the information provided by the company, the quantification of the effects and their impact on the company's performance was carried out. Finally, to establish the solution and action plan to increase the value of the indicator and meet the goal established by the company. As part of the solution, three key points will be carried out: a) Redesign of the Marketplace Supply and Distribution process, b) Implementation of a business intelligence solution with the objective of structuring and modeling data in order to obtain visibility of incoming and outgoing merchandise, c) Organizational Change Management with the purpose of avoiding resistance to change in the project, defining functions by role and generating collaboration by the team.
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