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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Plataforma para la atención de tickets en mesa de ayuda en empresas de facturación electrónica en el Perú usando NLP y RPA
Ochoa La Cruz, Elmer Alexander
;
Cerda Garay, Neydin
Asesorado por
Maco Victoria, Jose Brando
28-Nov-2023
Universidad Peruana de Ciencias Aplicadas (UPC)
Asistente virtual
;
Automatización de procesos robóticos
;
Mesa de ayuda
;
Procesamiento de lenguaje natural
;
Acuerdo de nivel de servicio
;
Tiempos de respuesta de atención
;
Chatbot
;
Robotic process automation
;
Help Desk
;
Natural language processing
;
Service level agreement
;
Service response times
