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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Diseño de un Sistema de Gestión de Servicios de Tecnología de Información (SGSTI) para el Centro de asistencia técnica de la empresa Mobile Net con base en la norma ISO 20000-1:2018
Fernández Carbajal, Hugo Enrique
Asesorado por
Seminario García, Hernán Augusto
9-May-2023
Universidad Peruana de Ciencias Aplicadas (UPC)
Gestión de Servicios
;
TI
;
Tecnología de Información
;
Plan de Acción
;
ISO 20000-1:2018
;
GAP
;
Análisis de Brecha
;
Calidad
;
Análisis de Riesgos
;
Plan de Cumplimiento
;
Service Management
;
IT
;
Information technology
;
Action Plan
;
Gap Analysis
;
Quality
;
Risk analysis
;
Compliance Plan