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Browsing by Subject ITIL4
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Diseño de un Modelo de Gestión para mejorar la atención a usuarios sobre incidentes técnicos, desde Mesa de ayuda, basado en ITIL 4, ISO 10004:2018 y metodologías Ágiles
Agreda Malpartida, Luis Enrique
;
Moreno Dios, Roberto Gerardo
Asesorado por
Seminario García, Hernán Augusto
13-Nov-2023
Universidad Peruana de Ciencias Aplicadas (UPC)
ITSM
;
ITIL4
;
Metodologías Agile
;
Mejora continua
;
Gestión de incidentes
;
EPA
;
Agile methodologies
;
Continuous improvement
;
Incident management
;
EPA surveys