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Browsing by Subject Genesys CCaaS
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Sistema de supervisión de agentes en tiempo real mediante la integración de Genesys CCaaS y computación en la nube en una compañía de seguros en USA
Rodriguez Parco, Julissa Stefanny
;
Santamaria Sotelo, Diego Alonso
-
11-Jul-2024
Universidad Peruana de Ciencias Aplicadas (UPC)
supervisión en tiempo real
;
Genesys CCaaS
;
computación en la nube
;
análisis de eventos
;
entrenamiento de agentes
;
real-time monitoring
;
Genesys CCaaS
;
cloud computing
;
event análisis
;
agent training