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Browsing by Author Zavaleta Lores, Miguel Angel
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info:eu-repo/semantics/bachelorThesis
Aplicación de ITIL para mejorar el proceso de gestión de incidentes en una empresa del rubro de cementos
Zavaleta Lores, Miguel Angel
;
Ramos Malca, Emerson Eliseo
Asesorado por
Mansilla López, Juan Pablo Jesús
16-Nov-2023
Universidad Peruana de Ciencias Aplicadas (UPC)
ITSM
;
Gestión de incidentes
;
ITIL
;
Gestión de problemas
;
Incident management
;
Problem management