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Browsing by Author Velarde Hubert, Yoselin Nelly
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Mejora de la calidad del servicio para incrementar la satisfacci?n del cliente de una empresa de limpieza y mantenimiento en general
Cabezas Talledo, Victor Adrian
;
Velarde Hubert, Yoselin Nelly
Asesorado por
Ballero Nu?ez, Gino
2020
Universidad Ricardo Palma - URP
Mejora de procesos
;
estandarizaci?n
;
matriz de caracterizaci?n
;
calidad del servicio
;
satisfacci?n del cliente
;
matriz de BCG
;
Promodel
;
NPS
