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Browsing by Author Paredes Arango, Omar
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Influencia de la calidad de servicio en la satisfacción de los clientes en una entidad bancaria
Paredes Arango, Omar
Asesorado por
Rondón Tamayo, Ramiro
28-May-2019
Universidad Privada del Norte
Satisfacción del cliente
;
Gestión de la calidad
;
Percepción
;
Servicio al cliente
;
Administración financiera
