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Browsing by Author Lozada Medina, Gustavo Jesus
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info:eu-repo/semantics/bachelorThesis
Aplicación del método Servqual para aumentar la satisfacción al cliente del Banco de Crédito del Perú oficina San Juan de Miraflores – Lima, 2018
Lozada Medina, Gustavo Jesus
Asesorado por
Zúñiga Muñoz, Marcial René
2018
Universidad César Vallejo
Método Servqual
;
Satisfacción al cliente
;
Calidad de Servicio