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Browsing by Author Gallardo Enco, Stefani Maria
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Showing results 1 to 1 of 1
info:eu-repo/semantics/bachelorThesis
Calidad de servicio y la fidelización de clientes en una entidad bancaria de Lima Norte - Comas, 2021
Gallardo Enco, Stefani Maria
;
Hirpahuanca Berrocal, Maritza
Asesorado por
Serrato Cherres, Arthur Giuseppe
7-Jan-2022
Universidad Privada del Norte
Calidad total
;
Servicio al cliente
;
Fidelización del cliente
;
Satisfacción del cliente
;
Bancos
;
Modelo e-SERVQUAL
;
e-SERVQUAL model
;
Quality of service
;
Loyalty
;
Clients' satisfaction
