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Browsing by Author Chavez Falla, Daniel Jesus
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info:eu-repo/semantics/bachelorThesis
Optimización de la gestión de procesos de TI , basado en la norma ISO/ IEC 20000-1 para el servicio Helpdesk en una universidad privada, Lima 2023
Chavez Falla, Daniel Jesus
Asesorado por
Acuña Melendez, Maria Eudelia
2023
Universidad César Vallejo
Norma ISO/IEC 20000-1
;
Procesos de TI
;
Gestión de incidentes
