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Browsing by Author Borja Rueda, Juan Jose
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Implementación de un plan de mejoras basadas en la metodología Lean Service para mejorar la gestión de atención al cliente en la empresa Aserfex S. A.
Borja Rueda, Juan Jose
Asesorado por
Tsukazan Nakaima, Rubén Osamu
15-Dec-2021
Universidad Privada del Norte
Gestión de la calidad
;
Servicio al cliente
;
Capacitación del personal
;
Indicadores de gestión
;
Creación de valor
;
Eficacia
;
Metodología Lean Service
