Bibliographic citations
Castañeda, D., Villacorta, M. (2023). Precarización Laboral en el Área de Servicio al Cliente en una empresa operadora logística [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670369
Castañeda, D., Villacorta, M. Precarización Laboral en el Área de Servicio al Cliente en una empresa operadora logística [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670369
@misc{sunedu/4392215,
title = "Precarización Laboral en el Área de Servicio al Cliente en una empresa operadora logística",
author = "Villacorta Tintaya, Miryam",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Precarization in customer service has become a growing challenge due to the constant need to reduce costs and improve efficiency. This problem not only affects the quality of customer service, but also undermines the motivation of workers. In that sense, the aim of the present study is to provide alternative solutions that serve future academic studies related to the precariousness of the workplace. Also, the study focuses on FastTrack, a highly competitive company in the logistics sector, where problems of job precarization are identified, in the Customer Service Area. To address the topic, theories of motivation, leadership and organizational culture are taken into account; it is also based on previous studies conducted in the national and international context, which are reference for proposing alternative solutions that allow mitigation of the problem. Accordingly, the implementation of the human resources area is recommended, as it would enable FastTrack to more effectively address labor challenges, improve employee engagement and motivation, and strengthen its position in a highly competitive logistics market.
This item is licensed under a Creative Commons License