Bibliographic citations
Maguiña, L., Oblitas, C., Túpac, J. (2018). Problemática en la contratación del servicio de internet fijo en la Región Arequipa [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/624883
Maguiña, L., Oblitas, C., Túpac, J. Problemática en la contratación del servicio de internet fijo en la Región Arequipa [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/624883
@mastersthesis{sunedu/4379349,
title = "Problemática en la contratación del servicio de internet fijo en la Región Arequipa",
author = "Túpac Yupanqui Castillo, José Luis",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
This investigation has as objective to determine which the problem is with the hiring of fixed-line Internet in the Arequipa region, considering the amount of complaints reported to OSIPTEL, focusing only on the complaints regarding quality, which basically revolve around the speed of the service to access the Internet. To do this, we have developed Internet access service as a public service, given its importance nowadays as a tool for information dissemination and development of the citizens, revising and analyzing the current legal framework where it can be seen that the obligation of the telecommunication service companies to give certain information to their users exists, but somehow such information is not sufficient to make an appropriate consume decision at the moment of getting the service, even more when telecommunication service companies have the obligation of only giving the 40% of the hired speed as the minimal guaranteed speed, information that should be very important and relevant for the users when hiring the service.
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