Bibliographic citations
Zavaleta, J., (2018). Propuesta de mejora en el área de calidad basada en la norma ISO 9001:2015 para aumentar la rentabilidad de la ferretería Dino Alca E. I. R. L [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/14676
Zavaleta, J., Propuesta de mejora en el área de calidad basada en la norma ISO 9001:2015 para aumentar la rentabilidad de la ferretería Dino Alca E. I. R. L [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14676
@misc{sunedu/4110968,
title = "Propuesta de mejora en el área de calidad basada en la norma ISO 9001:2015 para aumentar la rentabilidad de la ferretería Dino Alca E. I. R. L",
author = "Zavaleta Rodriguez, Juan Diego",
publisher = "Universidad Privada del Norte",
year = "2018"
}
The general objective of this paper was to determine how the proposed Improvement Proposal influences in the area of Quality based on the ISO 9001: 2015 standard to increase the profitability of the Dino - Alca E.I.R.L hardware store. To start the project, a diagnosis was made about the current situation of the company, in which the Quality area was selected; since it was diagnosed as a critical point for the company, due to the return of products that were broken, broken, wet, etc. After having identified the problems in the company, the diagnosis of the company was drawn up, for which evidence was taken to demonstrate the above. In the same way calculations were made of the economic losses that they generate to the company, representing a monetary loss of S /. 66 182.80 soles per year. The project presents evidence of the poor service offered by the company, thus giving a proposal for improvement and its financial evaluation of the proposal. The company is affected in profitability due to problems in: • Lack of staff training and experience • Warehouse distribution is missing • There is no Quality Area • There is no standardized quality procedure. • There is no Quality Control in the company. • The performance of workers is not measured. The improvement proposal contains methodologies and tools that allow controlling the processes that must be developed for the service in order to guarantee that the products are maintained and delivered in optimal conditions, thus avoiding defects in the products. Thus achieving an annual benefit of S /. 65 794.30 soles. Finally, having the information collected and analyzed according to the elaborated diagnosis, an analysis of the results is presented to corroborate with the quantitative data of the evidences that are presented and to achieve with the proposal of improvement in Quality to increase the profitability of the company. Resulting in a NPV of S /. 64 091.19, a TIR 72.10%, PRI of 1.58 years and a Benefit / Cost of 1.39.
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