Bibliographic citations
Ortiz, S., (2019). Mejora en el proceso de la gestión administrativa y su impacto en la organización de la empresa educativa Grupo San Marcos S. A. C. 2018 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/21098
Ortiz, S., Mejora en el proceso de la gestión administrativa y su impacto en la organización de la empresa educativa Grupo San Marcos S. A. C. 2018 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21098
@misc{sunedu/4110521,
title = "Mejora en el proceso de la gestión administrativa y su impacto en la organización de la empresa educativa Grupo San Marcos S. A. C. 2018",
author = "Ortiz Espinoza, Shasa Lourdes",
publisher = "Universidad Privada del Norte",
year = "2019"
}
The objective of this study is to improve the administrative management of the company Grupo San Marcos S.A.C. For this the proposal was to implement an organic structure (organizational chart), an organic manual functions (MOF) and an organic function regulation (ROF) because the administration until 2016 was empirical. To perform the information survey, the observation technique was used, as well as interviews with the directors and collaborators to define the functions and jobs. The results allowed greater efficiency in the work of the employees, generating a reduction in the number of personnel in the payroll from 157 employees to 119, improving salaries and reducing annual payroll expenses. On the other hand, the number of students dropping out in 2017 was reduced by 6% (545 students) and in 2018 by 5% more (423 students). Likewise, it was possible to increase sales in 2017 by 5% (569) and in 2018 by 9% (1003), this allowed to increase sales revenues to the company Grupo San Marcos S.A.C.
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