Bibliographic citations
Chávez, R., Lezcano, S. (2017). Mejora en la gestión operativa y logística para reducir costos operacionales en la empresa Informática & Networking S.A.C [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11672
Chávez, R., Lezcano, S. Mejora en la gestión operativa y logística para reducir costos operacionales en la empresa Informática & Networking S.A.C [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11672
@misc{sunedu/4105710,
title = "Mejora en la gestión operativa y logística para reducir costos operacionales en la empresa Informática & Networking S.A.C",
author = "Lezcano Chunga, Santos Delfín",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT In this thesis titled "Proposal of improvement in the operational and logistic management to reduce the operational costs of the company Informática & Networking S.A.C." Its general objective is to determine the impact of the Improvement Proposal; and as specific Objectives, to diagnose the current situation of the company, to design the Improvement Proposal, and to evaluate financial economic impact. A general diagnosis was made to determine the current situation of the company using the Ishikawa diagram that allowed us to determine 26 causes that originate high operational costs. Through the Pareto diagram, 18 causes were obtained, which were grouped according to the improvement tools to be implemented as: Training plan, Kardex / ABC classification, supplier registration and management of operational processes. Current losses were S /. 329 003.33, and the reduction of losses through the implementation of improvement tools is S/. 143 257.28, achieving a 43.54% reduction in operating costs. As for the economic and financial evaluation, a net present value (VAN) was obtained. S/. 234 565.98, with an internal rate of return (TIR) of 125.32% and a beneficial cost ratio of 2.1 Using a reference rate of 20%.
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