Buscar en Google Scholar
Registro completo de metadatos
Flores Pérez, Alberto Enrique
Espinoza Guzmán, Renato Gregorio
Roca Retuerto, Emanuel
2023-11-14T20:52:32Z
2023-11-14T20:52:32Z
2023
Espinoza Guzmán, R. G. & Roca Retuerto, E. (2023). Lean service model with Simulation in Arena to improve response time of the technical service in a Peruvian SME [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/19268 (es_PE)
https://hdl.handle.net/20.500.12724/19268
The services sector has maintained sustained growth in recent decades, becoming one of the sectors contributing most to the global economy. However, the characteristics of these activities represent a challenge to companies in the sector, which seek to be more competitive in the presence of new technologies and a globalized world. In this context, the companies that offer field service for the maintenance of machinery and equipment present problems in planning their activities due to the uncertainty in demand, the distances to be covered, and to comply with the expected response time of the client. Therefore, to solve these problems, this article proposes applying manpower planning strategies and lean tools to reduce the response time in field service. The simulation models are based on these strategies and were structured and validated using Arena simulator. A 7% improvement in service level was obtained, considering the contractual response time offered to customers. The proposal will provide alternatives for field service planning and provide companies with tools to increase their competitiveness. (es_PE)
application/pdf (es_PE)
spa (es_PE)
Universidad de Lima (es_PE)
info:eu-repo/semantics/openAccess
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional - Ulima (es_PE)
Universidad de Lima (es_PE)
Empresas de servicios (es_PE)
Mantenimiento de máquinas (es_PE)
Pequeñas y medianas empresas (es_PE)
Service industries (es_PE)
Maintenance and repair machinery (es_PE)
Small business (es_PE)
Competitividad (es_PE)
Competitiveness (es_PE)
Ingeniería industrial / Tecnología de procesos (es_PE)
Lean service model with Simulation in Arena to improve response time of the technical service in a Peruvian SME (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título profesional (es_PE)
Ingeniero Industrial (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional
09278816
https://orcid.org/0000-0003-0813-0662
73052019
75552779
722026
Quiroz Flores, Juan Carlos
Flores Pérez, Alberto Enrique
Bonilla Pastor de Céspedes, Elsie
http://purl.org/pe-repo/renati/type#tesis
Privada asociativa



Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons Creative Commons