Bibliographic citations
Mallqui, J., Cadenillas, J. (2023). Relación entre la calidad de atención y satisfacción del paciente en el área de nefrología del Hospital María Auxiliadora [Universidad Privada de Huancayo Franklin Roosevelt]. http://hdl.handle.net/20.500.14140/1737
Mallqui, J., Cadenillas, J. Relación entre la calidad de atención y satisfacción del paciente en el área de nefrología del Hospital María Auxiliadora []. PE: Universidad Privada de Huancayo Franklin Roosevelt; 2023. http://hdl.handle.net/20.500.14140/1737
@misc{sunedu/3629633,
title = "Relación entre la calidad de atención y satisfacción del paciente en el área de nefrología del Hospital María Auxiliadora",
author = "Cadenillas Olortegui, Juan Renato",
publisher = "Universidad Privada de Huancayo Franklin Roosevelt",
year = "2023"
}
The objective of the research is to determine the relationship between quality of care and patient satisfaction in the nephrology area of the María Auxiliadora Hospital. The study methodology is descriptive, observational, non-experimental, cross-sectional and developed in the city of Huancayo. The population consisted of 100 Pharmaceutical Chemists, technicians and others; the sample consisted of 79 Pharmaceutical Chemists. The results indicate that 44.3% of the patients were between 41 and 60 years of age and 69.6% were female. In conclusion, it was determined that 63.3% of the patients evaluated the empathy dimension and satisfaction at a high level, establishing that there is a statistical relationship between both dimensions.
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