Bibliographic citations
Valdivieso, G., Rodriguez, M. (2023). La inteligencia emocional de los gerentes de hotel y la relación con el compromiso de sus colaboradores, Lima Metropolitana 2022 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671511
Valdivieso, G., Rodriguez, M. La inteligencia emocional de los gerentes de hotel y la relación con el compromiso de sus colaboradores, Lima Metropolitana 2022 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671511
@misc{sunedu/3590060,
title = "La inteligencia emocional de los gerentes de hotel y la relación con el compromiso de sus colaboradores, Lima Metropolitana 2022",
author = "Rodriguez Lopez, Marie Nicole",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Emotional intelligence is a skill that should be practiced at all levels of an organization, and leaders play an important role in fostering its development among their employees, which translates into increased productivity and motivation. In the context of the hotel industry, the aim is to achieve greater organizational commitment using emotional intelligence by hotel managers. This research seeks to determine the relationship between the dimensions of emotional intelligence of managers in 3-star hotels and the commitment of their employees in Lima Metropolitan in 2022. A quantitative approach was used, based on the statistical analysis of two Likert-type questionnaires to measure the level of relationship between the variables of emotional intelligence and organizational commitment. The sample consisted of four managers and 94 employees from four selected hotels Although a direct connection between managers' emotional intelligence and their employees' commitment was not found, the results obtained allow us to identify that managers have a high level of emotional intelligence and that employees' commitment is based on their own aspirations and motivations. Therefore, organizations must offer benefits and values that relate to the needs of their employees and prevent high turnover
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