Bibliographic citations
Bazalar, M., Iza, N. (2023). Mejora de la eficiencia en el proceso de selección de personal aplicando herramientas de Gestión por Procesos (BPM) en una empresa del sector de seguridad privada [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671354
Bazalar, M., Iza, N. Mejora de la eficiencia en el proceso de selección de personal aplicando herramientas de Gestión por Procesos (BPM) en una empresa del sector de seguridad privada [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671354
@misc{sunedu/3584766,
title = "Mejora de la eficiencia en el proceso de selección de personal aplicando herramientas de Gestión por Procesos (BPM) en una empresa del sector de seguridad privada",
author = "Iza Nasi, Nicole",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
In 2022, the private security sector in Peru accounted for 1.2% of Peru's Gross Domestic Product (GDP), with 789 companies operating in the country, 73.1% of them located in Metropolitan Lima. The company studied is a leading private security company with more than 30 years of experience and a national presence, with more than 600 employees, mainly security guards and agents. Despite its relevance, the company's personnel selection process had an efficiency of 39.68%, significantly lower than the industry average of 91%. To address this challenge, a solution based on process management was implemented, which allowed detailed tracking and measurement of activities to improve the efficiency of the selection process. This implementation proved to be highly effective, drastically reducing selection process times from 17 working days to only 3 working days. This improvement not only increased operational efficiency, but also reduced penalties for days not filled and strengthened the availability of backup personnel to fill positions immediately. In short, this optimization proved essential to increasing the company's productivity and operational flexibility, and was an effective solution to its recruitment challenges.
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