Bibliographic citations
Hinostroza, A., Ramos, L. (2023). Mejora del nivel de servicio en la entrega de pedidos mediante las herramientas Lean en una empresa de productos alimenticios en el departamento de Lima [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671202
Hinostroza, A., Ramos, L. Mejora del nivel de servicio en la entrega de pedidos mediante las herramientas Lean en una empresa de productos alimenticios en el departamento de Lima [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671202
@misc{sunedu/3584752,
title = "Mejora del nivel de servicio en la entrega de pedidos mediante las herramientas Lean en una empresa de productos alimenticios en el departamento de Lima",
author = "Ramos Illacanchi, Luis Armando",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The implementation of a project to improve the order fulfillment process will be carried out in the warehouse of a natural products production and marketing company, where the order preparation flow will be improved. The company under study has a sales capacity of S/.25 MM annually. During the first half of 2022, a large gap in the level service and generation of operational cost overruns was evident; Due to these causes, the various customer complaints and the decrease in sales compared to the previous year, the company made the decision to focus on the analysis of the Outbound Logistics processes, with the aim of improving its results; This implementation will be carried out using the Lean tool techniques. It is expected that a result, in the short term, will give a substantial improvement in quality, efficiency and customer satisfaction.
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