Bibliographic citations
Robles, G., Colonia, D. (2023). Estudio de caso sobre las condiciones laborales desfavorables en la Coordinación de Tesorería de Qali Warma en Lima, Perú [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671175
Robles, G., Colonia, D. Estudio de caso sobre las condiciones laborales desfavorables en la Coordinación de Tesorería de Qali Warma en Lima, Perú [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671175
@misc{sunedu/3573983,
title = "Estudio de caso sobre las condiciones laborales desfavorables en la Coordinación de Tesorería de Qali Warma en Lima, Perú",
author = "Colonia Luy, Dayana Patricia",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Qali Warma is a Peru's social program, which provides a food service to students of public educational institutions. For the fulfillment of this objective has the support of its areas, the work of the Treasury Coordination Department stands out, since it manages monetary movements such as payments to suppliers and collaborators who distribute food to the program's beneficiary users. However, the working conditions in this area are perceived by the collaborators as unfavorable. This study aims to formulate a proposed solution to the problem of organizational climate in the Treasury Coordination of Qali Warma in Lima, which will have a positive impact on the performance of employees and also on the achievement of the goals of the area and therefore of the entity. For this purpose, a quantitative methodology was used by means of the scale of Likert to a sample of 15 collaborators to identify the key factors to improve the organizational climate. Besides, three improvement alternatives were evaluated, reaching the conclusion that the best solution to the problem is a recognition program.
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