Bibliographic citations
Quezada, C., (2021). Implementación de un programa de aseguramiento de ingresos en el negocio B2B en una empresa de telecomunicaciones [Trabajo de suficiencia profesional, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/22331
Quezada, C., Implementación de un programa de aseguramiento de ingresos en el negocio B2B en una empresa de telecomunicaciones [Trabajo de suficiencia profesional]. PE: Universidad Nacional de Ingeniería; 2021. http://hdl.handle.net/20.500.14076/22331
@misc{sunedu/3504884,
title = "Implementación de un programa de aseguramiento de ingresos en el negocio B2B en una empresa de telecomunicaciones",
author = "Quezada Torres, Carlos Fabricio",
publisher = "Universidad Nacional de Ingeniería",
year = "2021"
}
This document aims to explain in detail the development of the implementation of a Revenue Assurance program in the large customer segment (B2B), in a company in the telecommunications sector. During the development of this document, the analysis in the revenue cycle of the segment of B2B clients (Private and Public) has shown, the risks that exist around all the processes involved: Marketing, Sales, Implementation and After-sales, whose materialization has a negative impact in business results. The result of this work is a contribution based on experience that contributes to the improvement of the processes related to the income cycle. A detailed analysis of the processes is presented, quantifying the identified revenue leaks, determining the main causes and proposing action plans that allow correcting these causes and reducing losses. Additionally, the implementation of tools will be show to help controlling and identifying deviations and inconsistencies that occur monthly and to manage their correction with greater opportunity.
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