Bibliographic citations
Ascue, S., Luna, K. (2023). Incremento de la productividad mediante la aplicación de la teoría de colas en el área de emergencia de la Clínica O2 Medical Network, Cusco, Perú, 2021 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/5836
Ascue, S., Luna, K. Incremento de la productividad mediante la aplicación de la teoría de colas en el área de emergencia de la Clínica O2 Medical Network, Cusco, Perú, 2021 []. PE: Universidad Andina del Cusco; 2023. https://hdl.handle.net/20.500.12557/5836
@misc{sunedu/3484481,
title = "Incremento de la productividad mediante la aplicación de la teoría de colas en el área de emergencia de la Clínica O2 Medical Network, Cusco, Perú, 2021",
author = "Luna Caballero, Kevin Jesús",
publisher = "Universidad Andina del Cusco",
year = "2023"
}
The research work with the title, "INCREASE PRODUCTIVITY THROUGH THE APPLICATION OF QUEUE THEORY IN THE EMERGENCY AREA OF THE O2 MEDICAL NETWORK CLINIC, CUSCO, PERU, 2021", has as general objective: to increase productivity through the application of queuing theory in the emergency area of the O2 Medical Network Clinic, following a methodology of the study had a descriptive, applicative and non-experimental level. The observation technique was used and applied to all the activities that take place in the reception of the emergency area of the O2 Medical Network clinic in Cusco and it was obtained that the number of clients in scenario A (1 attention module) is 1067 with an attention time from start to finish of 20.37 minutes, with an efficiency of 30.00% and an effectiveness of 88.91% and the initial productivity was 26.67%. Result: In order to achieve our general objective, which is to increase productivity in the emergency area of the O2 Medical Network Cusco Clinic, we proceeded with the application of the queuing theory by increasing a service module, consisting of the following activities: process operations diagram, process activities diagram, queuing theory diagram, client arrival distribution, simulation with PROMODEL software. From the point of view of comparative tables of both processes, the time of attention in the module decreased to 1.67 minutes, the efficiency increased to 90.00% and the effectiveness increased to 104.41%. In conclusion: According to the study carried out, there was an increase in productivity of 67.30%, which indicates that the hypothesis of the application of the queuing theory significantly increases productivity in the emergency area of the Clinic. The population and sample consisted of 1067 clients in the emergency area of the O2 Medical Network Clinic. The technique was observation, and the instrument was the observation guide, which led us to the following result: The number of clients attended in scenario A (One service module) was 1067 clients and the service time for each client was 20.37 minutes, thus having an initial efficiency of 30%, an initial effectiveness of 88.91%, and the initial productivity was 91%. On the other hand, in scenario B (with two service modules), which was obtained based on the simulation in the PROMODEL engineering program, there were 1253 customers, and the service time for each customer was 1.67 minutes, thus having a final efficiency of 90%, a final effectiveness of 104.41% and a final productivity of 93.97%.
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