Bibliographic citations
Colonia, A., (2023). Relación entre el síndrome burnout y bienestar psicológico en trabajadores del área de atención al cliente de una empresa de call center de Lima Metropolitana [Universidad Peruana Cayetano Heredia]. https://hdl.handle.net/20.500.12866/14008
Colonia, A., Relación entre el síndrome burnout y bienestar psicológico en trabajadores del área de atención al cliente de una empresa de call center de Lima Metropolitana []. PE: Universidad Peruana Cayetano Heredia; 2023. https://hdl.handle.net/20.500.12866/14008
@misc{sunedu/3444281,
title = "Relación entre el síndrome burnout y bienestar psicológico en trabajadores del área de atención al cliente de una empresa de call center de Lima Metropolitana",
author = "Colonia Rivera, Alina Victoria de Guadalupe",
publisher = "Universidad Peruana Cayetano Heredia",
year = "2023"
}
The main purpose of this study was to identify the relationship between burnout syndrome and psychological well-being in a sample of 114 customer service employees of a call center company located in Metropolitan Lima. A quantitative approach, non-experimental design, correlational and cross-sectional scope, survey techniques and questionnaire instruments were used, including the Maslach Burnout Inventory (MBI) and Ryff'’s Psychological Well-Being Scale. The main findings showed an inverse relationship between the burnout syndrome and the dimensions of psychological well-being, being Autonomy (r = -.342), Self-acceptance (r = -.074), Personal growth (r = -.565), Environmental mastery (r = -.593), Goal purpose (r = -.485) and Positive relationships (r = -668), which led to the conclusion that if one of the variables has a higher level, the lower level of the second variable.
This item is licensed under a Creative Commons License