Bibliographic citations
Aleman, R., (2021). Desarrollo de un Plan de gestión para optimizar la adquisición de pasajes en laempresa Petroperú - Jefatura Servicios Sede Lima [Tesis, Universidad Peruana de Ciencias e Informática]. http://repositorio.upci.edu.pe/handle/upci/270
Aleman, R., Desarrollo de un Plan de gestión para optimizar la adquisición de pasajes en laempresa Petroperú - Jefatura Servicios Sede Lima [Tesis]. : Universidad Peruana de Ciencias e Informática; 2021. http://repositorio.upci.edu.pe/handle/upci/270
@misc{sunedu/3399248,
title = "Desarrollo de un Plan de gestión para optimizar la adquisición de pasajes en laempresa Petroperú - Jefatura Servicios Sede Lima",
author = "Aleman Saavedra de Velasquez, Rosa Nelly",
publisher = "Universidad Peruana de Ciencias e Informática",
year = "2021"
}
The present research work whose title is: "Development of a management plan to optimize the acquisition of tickets in the company Petroperú - Headquarters Services Lima Headquarters", raises the problem of the current situation of the process for the acquisition of air tickets, where It is observed that the process presents deficiencies and delays in the execution times of tasks and operational procedures, producing the inefficient use of the operational resources of the process, affecting in the medium term in the dissatisfaction of the clients, increasing costs and loss of profits for the company. Given these deficiencies, the procedure will be updated to improve the times for ticket requests and a plan was developed from a focus based on meeting objectives and purposes of the process in the medium term that will allow the improvement of the efficiency of the process for the acquisition of tickets It will be analyzed and verified to what extent the management plan will increase the level of satisfaction of the clients served for the acquisition of tickets by the head of Services of the company PETROPERU SA Lima headquarters, and how the development of a management plan will help reduce the costs and budgets assigned to the Services Headquarters of the company PETROPERU SA Lima Headquarters and demonstrate the hypothesis “How The development of a management plan significantly optimizes the acquisition of tickets at the Services Headquarters of the company PETROPERU Lima Headquarters. Keywords: Plan, Processes, Management, Optimization, Efficiency.
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