Bibliographic citations
Aguilar, J., (2022). Implementación de un software para mejorar el sistema de llamadas en una empresa de call center, Lima 2022. [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/2417
Aguilar, J., Implementación de un software para mejorar el sistema de llamadas en una empresa de call center, Lima 2022. []. PE: Universidad Peruana de Las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/2417
@misc{sunedu/3338143,
title = "Implementación de un software para mejorar el sistema de llamadas en una empresa de call center, Lima 2022.",
author = "Aguilar Huaman, Jhoan Fernando",
publisher = "Universidad Peruana de Las Américas",
year = "2022"
}
Currently there are different ways to make a call both nationally and internationally, this project aims to implement software for the call system of call center. Currently, the proccess management of the company presents some deficiencies with respect to the procedure and correct use of the data, since when calling manually there is a lack of control and organization with respect to what has already been mentioned above. What is sought is to improve the process of outstanding calls through call implementation software, and it Will also allow a more accessible and Dynamic work by the workers, in this case commercials dedicated to commercial management in telecommunications. Finally, it follows that the implementation of the call system supported by the appropriate quality tolls Will reduce the downtime of the workers and the adequate development of the processes established for the campaigns that can be carried out.
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