Bibliographic citations
Zapata, P., (2022). Comunicación interna en trabajo remoto y motivación laboral en asesores telefónicos de empresas de call center de Lima Metropolitana, 2021 [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/2316
Zapata, P., Comunicación interna en trabajo remoto y motivación laboral en asesores telefónicos de empresas de call center de Lima Metropolitana, 2021 []. PE: Universidad Peruana de Las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/2316
@misc{sunedu/3338044,
title = "Comunicación interna en trabajo remoto y motivación laboral en asesores telefónicos de empresas de call center de Lima Metropolitana, 2021",
author = "Zapata Laime, Patricia Elena",
publisher = "Universidad Peruana de Las Américas",
year = "2022"
}
The objective of the research was to determine the relationship between internal communication in remote work and work motivation in telephone consultants of companies in Metropolitan Lima, 2021. The study focuses on a correlational-quantitative investigation of 20 employees of the call center companies of Metropolitan Lima, being a non-probabilistic census sample, as it is a minimal amount. The technique used was the survey and the questionnaire as an instrument. Using the 42-item Questionnaire for Internal Communication, taken from Silva (2018) and for Labor Motivation the 25-item questionnaire from Barrientos (2020). Having as a result of the Pearson test a correlation value of 0.699 with an error level of 0.01 and having a significance of 0.001. Therefore, it was concluded that internal communication is directly related to work motivation.
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