Bibliographic citations
Joyo, M., (2022). Estrés y desempeño laboral en colaboradores del Área de Cobranzas de la Edpyme Acceso Crediticio S.A.,2021 [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/2020
Joyo, M., Estrés y desempeño laboral en colaboradores del Área de Cobranzas de la Edpyme Acceso Crediticio S.A.,2021 []. PE: Universidad Peruana de Las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/2020
@misc{sunedu/3337790,
title = "Estrés y desempeño laboral en colaboradores del Área de Cobranzas de la Edpyme Acceso Crediticio S.A.,2021",
author = "Joyo Arriola, Miriam Beatriz",
publisher = "Universidad Peruana de Las Américas",
year = "2022"
}
The objective of this research was to determine the relationship between stress and job performance of employees in Collections area of Edpyme Acceso Crediticio SA, 2021. The approach was quantitative, basic type, with a correlational, non-experimental and cross-sectional design. The population was 95 collaborators, with a sample of 50 collaborators comprised of men and women of different ages, to whom 2 Likert-type questionnaires were applied, consisting of 15 items regarding the stress variable and 33 items on the work performance variable. For the validity of the instruments, Cronbach's Alpha was applied, whose coefficients were 0.789 for stress and 0.866 for job performance. The results indicated that there is an inverse and low-level correlation between the variables, with a Spearman's Rho of -0.350 and an error level of 0.05. Therefore, it was concluded that, if stress increases in the collaborators of the Collections area of Edpyme Acceso Crediticio S.A., 2021, their work performance will be lower.
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