Citas bibligráficas
More, D., (2021). El liderazgo empresarial y desempeño laboral de los trabajadores del área de ventas de las empresas de call center Lima metropolitana, 2020 [Universidad Peruana de las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/1553
More, D., El liderazgo empresarial y desempeño laboral de los trabajadores del área de ventas de las empresas de call center Lima metropolitana, 2020 []. PE: Universidad Peruana de las Américas; 2021. http://repositorio.ulasamericas.edu.pe/handle/upa/1553
@misc{sunedu/3337363,
title = "El liderazgo empresarial y desempeño laboral de los trabajadores del área de ventas de las empresas de call center Lima metropolitana, 2020",
author = "More Huaman, Deyner",
publisher = "Universidad Peruana de las Américas",
year = "2021"
}
The present research aims to determine the relationship between business leadership and job performance of workers in the sales area of call center companies Lima metropolitana, 2020. The type of research is descriptive-transversal and correlational, with research design not experimental, in which questionnaires based on data collection analysis were carried out, the validity of these instruments was carried out with the judgment of experts, with a population of 120 coordinators and teleoperators and with a sample of 92 collaborators, making use of IBM SPSS v.26 programs. Therefore, it was determined that there is a correlation between the variables with a Spearman Rho, 283 with an error level of .01. Concluding that leadership is positively related to the job performance of workers in the sales area of call center companies Lima metropolitana, 2020, with a coefficient of determination, 226 where it can be determined that business leadership is responsible for 22.6% of the job performance of workers in the sales area. Managers, bosses and managers of call center companies are recommended to apply and consider a democratic leader where there is a greater organization, a good planning of techniques that allows developing the maximum potential and good performance of the workers, and of this way satisfying the objectives and needs of the companies that guarantee their long-term success.
Fichero | Tamaño | Formato | |
---|---|---|---|
MORE HUAMAN.pdf Acceso restringido | 3.22 MB | Adobe PDF | Visualizar/Abrir Solicita una copia |
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons