Bibliographic citations
Ynchicsana, E., (2020). La percepción del turista respecto a la calidad de los servicios turísticos en la visita al Mercado De San Pedro-Cusco 2020 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/4710
Ynchicsana, E., La percepción del turista respecto a la calidad de los servicios turísticos en la visita al Mercado De San Pedro-Cusco 2020 []. PE: Universidad Andina del Cusco; 2020. https://hdl.handle.net/20.500.12557/4710
@misc{sunedu/3175486,
title = "La percepción del turista respecto a la calidad de los servicios turísticos en la visita al Mercado De San Pedro-Cusco 2020",
author = "Ynchicsana Silva, Elisabeth",
publisher = "Universidad Andina del Cusco",
year = "2020"
}
Mercado San Pedro is a traditional supply center, this market is a reference for any tourist who comes to visit the city of Cusco. The objective of the research was to describe the tourist's perception regarding the quality of tourist services when visiting the San Pedro market. The methodology used was descriptive, with a quantitative approach, the sample size is of a non-probabilistic type made up of local tourists who participated in the surveys. In the results, on the quality of service answered, 38.0% indicates that the quality of service is good, 38.0% said that the quality of service is regular, the other 22.0% said that the quality of service is poor, likewise 2.0% indicates that it is very good It was concluded that the tourist's perception regarding the quality of service when visiting the San Pedro market - Cusco, 2020, is between fair and good, regarding the dimension of tangible elements , it is regular, because 60.0% of tourists indicate it, on the security dimension, it is good, because 46.0% of tourists indicate it, on the response capacity dimension it is regular, on the reliability dimension, it is good, since 46.0% of tourists indicate it, the empathy dimension is good in 40.0%
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